Shipping, Warranty, and Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.Warranty
All Phoenix Weaponry products are warranted against defects in material and workmanship for the life of the original retail purchaser. Defective items will be repaired, replaced or refunded at our discretion. Damage caused by neglect, abuse, misuse, alteration of the product, reloaded or other non-standard ammunition is not covered by this limited warranty.Product Assessment
The fit and function of Phoenix Weaponry products may be dependent on the proper interface or fit with parts from other manufacturers. The quality control and properties of parts from other manufacturers is beyond our control, as is the correct installation and/or adjustment of these parts. Should there be a question about the proper fit, operation or function of a Phoenix Weaponry product, the part may be returned at the customer’s expense for inspection and warranty action if needed. If the product is not found to be defective, the inspection may be subject to a $15.00 service fee.