Frequently Asked Questions
Q: How can I contact Phoenix Weaponry?
Sales Questions, Product Support – firstname.lastname@example.org
Cerakoting Questions – email@example.com
Shotgun, Gunsmithing Questions – firstname.lastname@example.org
Questions/Problems with this website – email@example.com
Phoenix Weaponry LLC
1840 Skyway Drive
Longmont, CO 80504
Saturday by appt.
Q: What is your Warranty and Return Policy?
Shipping, Warranty, and Return Policy
Q: What are your legal and privacy policies?
All Firearms, Lower receivers, Suppressors or other controlled items will only be shipped directly to a current Federal Firearms Licensed dealer. All other non-controlled parts such as upper receivers may be shipped directly to the customer’s address.
The assembly or installation of firearm parts and components should only be performed by a qualified gunsmith or certified armorer. Phoenix Weaponry is not responsible or liable for any injury or damage resulting from the improper installation or use of our products.
It is the responsibility of the purchaser to ensure that the installation of any product is not prohibited in your area.
NFA Firearms - All items defined by the National Firearms Act of 1934 (machine guns, short-barreled rifles/shotguns, suppressors, destructive devices and any other weapon) will only be sold to a government agency or a properly licensed manufacturer or dealer. Sales of machine guns to an FFL/SOT holder require a Letter of Demonstration.
Phoenix Weaponry supports your 2nd Amendment Rights. We encourage the safe handling and responsible ownership of firearms and recommend everyone (no matter your level of experience) participate in firearms training and education programs.
Phoenix Weaponry will not sell, trade, or share your personal information with anybody. If you are interested in reading about the specifics of our policy, they are explained below.
Phoenix Weaponry Privacy Pledge To You:
At Phoenix Weaponry, we pride ourselves by satisfying you in every way we can. That is why close attention is paid to the way we handle your personal information. When you provide us your name, e-mail, phone number, address, credit card number, or bank account number, you can be assured it will not be shared with anyone that doesn't need it to process your order. We do reserve the right to permit the official use of your information in the result of a subpoena or a legitimate legal issue.
The Information We Collect and How We Collect It
A Non-Registered Visitor - When you use our website without signing in (visiting anonymously), we do not collect any personally identifiable information about you. Our web server does automatically log the visit information of IP addresses including, but not limited to the length of visit, domain, subnet, pages visited, and number of clicks through.
Registered (Member) Areas of the Site - For a visitor to use the registered or member areas of our site, they must provide personally identifiable information so our online staff can communicate with them regarding online orders. This information includes, but is not limited to, your name, phone number, e-mail address, home address, and shipping address.
E-Mail -Your e-mail address is used to correspond with you regarding the following things:
Answers to questions from our sales, customer, and technical support staff.
Promotional/marketing messages that you may have opted-in to receive when you signed up your account online. You can view or change your personal information and preferences at any time by logging into the site and accessing the My Account tab. However, if you would like to remove yourself from the promotional email list you will need to unsubscribe at the bottom of the promotional email or reply to the email with unsubscribe in the subject line.
Cookies; Which Ones We Set & How They Benefit You
We Do Not Share Your Information
We do not share your information with anyone outside of Phoenix Weaponry unless it is a request that is in the interest of the law or certified government agencies (e.g. subpoena or legal reasons). We share your information internally at Phoenix Weaponry for the sole purpose of processing your order.
Here's How We Ensure Your Highest Security
We always protect your information from the outside by not sharing it unless we are required to do so by law. We have streamlined our order-taking process, thereby reducing the number of internal people who see your information.
We do not share information about our former customers with anyone (except in response to subpoenas or for other legitimate legal reasons).
CHANGES IN THIS POLICY
Notification of the change will be posted on our web site for a minimum of thirty days before the change takes effect.
An email will be sent to the address associated with your user account at least thirty days in advance to notify you of a policy change.
You will always have the opportunity to opt-out of any changes to the policy.
If you have questions, comments, or want your user account deleted, please e-mail us at firstname.lastname@example.org